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MEMBER GUIDANCE AND SUPPORT POLICY

Member Grievance Resolution Policy

In providing a mechanism for resolving grievances, the IWH aims to ensure that;
  • Members maintain the standards of behaviour and service as set out in the IWH Code of Conduct (Addendum A) or Compliance standards (Addendums B – H);
  • Members have access to a fair, equitable and inexpensive process for dealing with grievances;
  • There is an avenue for appeals following a decision on a grievance;
  • Every effort is made by IWH to resolve grievances and appeals in a timely and effective manner;
  • All parties are given the opportunity to present their case, be fully informed about allegations and decisions made and have the right to representation.
For the full policy, please click here